Car insurance & repair CRM

Objective

To develop two applications that would automate processes related to car insurance and car repair in case of an accident. One app was to facilitate the work of insurance agents, while the other is aimed for car mechanics who need to quickly evaluate damages and calculate the number of works required in case of a car accident. Both applications are to support Android-based tablets (version 4.0 and above) and provide integration with partner services.

Solution

The biggest challenge we faced when developing the app was the lack of technical specification which required constant communication with the client, thus we used Agile methodology for the project.
During the process of development, the client asked to include REST-API and web service into the project scope. Being Agile evangelists, we easily adopted new changes without any harm to the project smooth workflow.
The solution also required synchronization of the server side that we developed with the old client’s system, which was successfully implemented.
As a result, we developed an app that allows insurance agents to process applications for car repair in case of an accident right on the spot. They can:
– enter information about claims
– make photos of car damages, upload them to the claim
– send claims to car mechanics
The second application helps car mechanics to evaluate car damage and plan repair activities, namely:
– assess the damage with the help of photos before and after the accident
– make photos (before and after repair), upload them to the assessment
– submit the assessment to insurance agents